At Level Apparels, your satisfaction is our priority. We want you to love what you wear! If for any reason you're not completely satisfied with your purchase, we're here to help with our hassle-free return and exchange policy.

Return & Exchange Window

You have 14 days from the date of delivery to initiate a return or exchange request.

Eligibility Criteria

To be eligible for a return or exchange, items must meet ALL of the following conditions:

What Can Be Returned or Exchanged?

ALL items are eligible for return or exchange, including:

• Men's, Women's, and Kids' apparel
• Western and Eastern wear
• Sale items
• Discounted products

There are NO category exclusions - we accept returns on all products as long as they meet the eligibility criteria above.

Return Shipping - FREE for You!

How to Initiate a Return or Exchange

Step 1: Contact Us

Reach out to our customer support team within 14 days of delivery:

Email: hello@mylevel.com.pk
Phone/WhatsApp: 0301 1647774

Provide the following information:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return/exchange
• Photos of the item (if there's a quality issue)

Step 2: Get Approval

Our team will review your request and approve it (usually within 24 hours on business days).

Step 3: Courier Pickup

Once approved, we'll arrange a free pickup from your address through our courier partner. You'll receive pickup details via WhatsApp/SMS.

Step 4: Inspection

Once we receive the returned item, our quality team will inspect it to ensure it meets the eligibility criteria.

Step 5: Refund or Exchange Processing

• For Exchanges: Your replacement item will be dispatched within 2-3 business days after inspection
• For Refunds: Your refund will be processed within 5-7 business days after inspection

Refund Method

Since we currently accept Cash on Delivery (COD) only, refunds will be processed via:

• Bank Transfer to your provided account details, OR
• Store Credit that can be used for future purchases

Once online payment methods are integrated on our website, refunds will be processed to the original payment method.

Exchange Process

• Exchanges are subject to stock availability
• If your desired size/color is unavailable, we'll offer an alternative or process a refund
• Exchange shipping is FREE (both ways)
• You can exchange for a different size, color, or even a different product of equal or lesser value
• If exchanging for a higher-value item, you'll need to pay the difference

Non-Returnable Conditions

Returns/exchanges will NOT be accepted if:

• The 14-day return window has passed
• Items show signs of wear, washing, or use
• Original tags have been removed or damaged
• Items are stained, damaged, or altered
• Original packaging is missing or damaged
• The return request is not communicated to us first (do not send items back without approval)

Quality Issues or Wrong Item Received

If you receive:

• Damaged or defective items
• Wrong product or size
• Incomplete order

Please contact us immediately with photos. We'll arrange a free pickup and send a replacement or provide a full refund - your choice! Quality issues are given priority processing.

Important Notes

• Return/exchange requests must be initiated within 14 days; we cannot accept late requests
• Items must be returned exactly as received
• Keep your tracking information until the return process is complete
• Allow 2-3 business days for pickup after approval
• Refunds may take 5-7 business days to reflect in your account after inspection

Sale & Promotional Items

All sale and promotional items follow the same return and exchange policy. There are no exceptions - if it meets our eligibility criteria, you can return it!

Contact Us

For any return or exchange queries:

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We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria. Level Apparels may update this policy at any time, and changes will be effective immediately upon posting on our website.