At Level Apparels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you shop with us through our website mylevel.com.pk.

Information We Collect

When you place an order with Level Apparels, we collect the following information necessary to process and deliver your order:

Personal Information

• Full Name
• Complete Delivery Address (including city and postal code)
• Contact Phone Number
• Email Address
• Order Details (items purchased, quantities, prices)

We collect ONLY the information essential for order processing and delivery. We do not collect any additional personal data beyond what's listed above.

How We Use Your Information

We use your personal information solely for the following purposes:

Order Processing & Fulfillment

• Processing your orders
• Arranging delivery through our courier partner
• Confirming order details

Customer Communication

• Sending order confirmation messages
• Providing shipping and tracking updates
• Notifying you of delivery status
• Responding to your customer service inquiries
• Processing returns and exchanges

Marketing Communications (Optional)

• Sending promotional offers, new arrivals, and special deals via WhatsApp
• Occasional marketing emails about Level Apparels products and sales
• Exclusive discount notifications

You can opt out of marketing messages at any time by:

• Replying "STOP" to our WhatsApp messages
• Clicking "unsubscribe" in our marketing emails
• Contacting us at hello@mylevel.com.pk

Please note: Even if you opt out of marketing, you'll still receive essential order-related communications.

WhatsApp Marketing

We primarily use WhatsApp for customer communication and marketing, as it's the preferred messaging platform in Pakistan. Our WhatsApp communication is:

• Friendly, engaging, and respectful
• Limited to product updates, special offers, and order notifications
• Never spammy or excessive
• Easy to opt out of at any time

We use WhatsApp Business API through authorized third-party service providers to manage our communications professionally and securely.

Third-Party Services

To provide you with the best shopping experience, we work with trusted third-party service providers:

Courier & Logistics

• Orio (getorio.com) and its partner courier companies for order delivery
• We share your name, phone number, and delivery address with our courier partners solely for delivery purposes

WhatsApp Business Solutions

• We use third-party WhatsApp Business API providers to send order updates and marketing messages
• These providers have access to your phone number and name for messaging purposes only

AI-Powered Customer Support

• We may use AI-powered customer service tools to respond to inquiries efficiently
• These tools process your messages and contact information only to assist you

Website Analytics

• We may use analytics tools to understand website traffic and improve user experience
• These tools collect non-personally identifiable information about your visit

All third-party service providers are carefully selected and required to maintain the confidentiality and security of your data. They are prohibited from using your information for any purpose other than providing services to Level Apparels.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Secure storage of customer data
• Limited access to personal information (only authorized personnel)
• Regular security reviews and updates
• Secure communication channels
• Data is not sold, rented, or shared with unaffiliated third parties for their marketing purposes

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your orders and provide customer service
• Comply with legal obligations
• Resolve disputes and enforce our policies
• Provide you with marketing communications (if you haven't opted out)

You may request deletion of your data at any time by contacting us.

Your Rights

You have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can ask us to correct any inaccurate or incomplete information.

Right to Deletion

You can request deletion of your personal information (subject to legal retention requirements).

Right to Opt-Out

You can opt out of marketing communications at any time.

To exercise any of these rights, please contact us at hello@mylevel.com.pk or WhatsApp us at 0301 1647774.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze site traffic and usage
• Improve website functionality
• Enhance user experience

You can control cookies through your browser settings. Note that disabling cookies may affect certain website features.

Children's Privacy

Our products include children's apparel, but our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Links to Other Websites

Our website or communications may contain links to third-party websites (such as our courier partner's tracking portal). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new "Effective Date." We encourage you to review this policy periodically.

Material changes will be communicated via:

• Notice on our website
• Email notification
• WhatsApp message

Payment Information

Currently, we only accept Cash on Delivery (COD), so we do not collect or store any payment card or financial information.

Coming Soon: When we integrate online payment methods (bank transfers, credit/debit cards, JazzCash, EasyPaisa, digital wallets), payment processing will be handled by secure, PCI-DSS compliant payment gateways. We will never store your complete card details or financial information on our servers.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

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Consent

By using our website and placing an order with Level Apparels, you consent to the collection and use of your information as described in this Privacy Policy.

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This Privacy Policy was last updated on February 10, 2026. Level Apparels reserves the right to modify this policy at any time.